Terms of service

These terms of use set out how you use the m²cena platform and buy its paid services. Please read them before making a purchase — especially section 3 on what a report is and is not, and section 7 on your right of withdrawal.

1. General provisions

The platform m2cena.lv is operated and the services are provided by SIA "m2cena", registration No. 40203754061, legal address: Rīga, Viestura prospekts 12 - 21, LV-1034 (hereinafter — "we", "the Seller"). E-mail: info@m2cena.lv. Phone: +371 28632825, +371 29151476.

If a consumer purchases services through this website, that mutual agreement is deemed to be a Distance Contract and is governed by the laws of the Republic of Latvia regulating distance contracts, including but not limited to the Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums) and Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Noteikumi par distances līgumu" (Regulations regarding distance contracts).

These terms apply both to free use of the platform and to the paid services.

2. Definitions

Buyer — a natural person, or a representative of a legal person, who is at least 18 years of age and has legal capacity to enter into contractual relations with the Seller.

Consumer — a natural person who purchases the service for a purpose unrelated to their economic or professional activity. A consumer has all the rights granted by the Consumer Rights Protection Law, including the right of withdrawal.

Legal person — a merchant or other legal entity purchasing the service for the purposes of its economic activity. The right of withdrawal does not apply if the Buyer is a legal person (Latvian: "Atteikuma tiesības nav piemērojamas, ja Pircējs ir juridiska persona").

Credit — a single-use right to unlock one full analysis for one listing. Credits can be bought in a pack or received as part of a subscription.

Report — the full analysis of a specific listing, which becomes available after a credit is used.

Subscription — a monthly paid plan that periodically grants credits and unlocks additional platform features.

3. Description of the service and disclaimer

m²cena is an online platform that uses automated statistical models to process publicly available data and give private buyers data context about real estate in Latvia. The platform lets you enter a listing or an address, receive a limited free preview, unlock a full report with a credit, and activate a subscription for deeper access.

The contents of each report and the composition of each plan — the number of credits, the features unlocked and the price — are stated on the pricing page and in the description of the relevant service.

3.1. A report is an estimate, not a valuation

This is the most important thing to know before buying. An m²cena report is an estimate, produced automatically by statistical models from publicly available data. It is not the opinion of a certified real-estate valuer (a "vērtējums") and is not prepared in accordance with property valuation standards.

The report therefore cannot be used:

to obtain a loan or a mortgage from a bank;
to execute a transaction before a notary, or to register property;
for tax calculation or declaration;
as evidence in court, in insurance, or in any other official procedure requiring a certified valuer's opinion.

The report is intended as support for your own decision — to help you understand how a particular offer looks against market data. The final decision about a transaction is yours.

3.2. Analyses are dynamic

Analyses are generated dynamically and may change depending on the latest market data, the amount of information available, and improvements to our algorithms. A report reflects the market situation at the time it was produced. An analysis you view later may differ from what you saw earlier, and this is not an error or a non-conformity of the service.

Publicly available data may be incomplete or inaccurate. We make an effort to verify it, but we do not guarantee the completeness or accuracy of every individual data point.

3.3. Limitation of liability

To the extent permitted by applicable law, the Seller is not liable for indirect or consequential losses arising from reliance on the informational content of the platform. The Seller's total liability shall not exceed the amount the Buyer has paid for the service in the 12 months preceding the claim.

This limitation does not apply in cases of intent or gross negligence, nor where liability cannot be limited under applicable law. This section does not restrict the rights a consumer has under the law.

The Seller is not liable for interruptions of the service caused by force majeure or by failures of third-party infrastructure beyond the Seller's reasonable control.

4. Account and placing an order

An account is required in order to purchase services. The Buyer is responsible for the truthfulness of the information provided at registration and for the security of their account credentials. The Seller is not liable for losses caused by unauthorised access resulting from the Buyer's own negligence.

Placing an order:

choose a credit pack or a subscription plan on the pricing page;
at the last step before payment you are shown the total amount of the order and what it consists of;
at that same step you confirm, by an active action, that you agree to these terms and to the privacy policy, and separately — that you agree to immediate provision of the service (see section 7);
complete the payment to finish the order.

The contract enters into force upon successful payment. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notice.

The Seller reserves the right to refuse to fulfil an order and to request its cancellation if the price shown on the platform was, due to an error, significantly lower than the actual price. In such a case the amount paid is refunded in full.

5. Prices and payment

The settlement currency on the website is the euro (EUR). For all transactions through Maksekeskus AS the settlement currency is euro (EUR) only. (Latvian: "Visiem darījumiem caur Maksekeskus AS norēķinu valūta ir tikai eiro (EUR).")

All prices are stated in euro and are final — they include all applicable taxes. No additional charges are added to a purchase. Current prices are shown next to each service on the pricing page.

Payments are processed by the payment platform makecommerce.lv, owned by Maksekeskus AS. Available payment methods: Latvian online-banking (bank-link) payments (e.g. Swedbank, SEB, Citadele, Luminor), payment cards (Visa, Mastercard) and digital wallets (Apple Pay, Google Pay). The current list of available payment methods is shown at the payment step, before you confirm the payment.

Personas dati, kas nepieciešami maksājumu veikšanai, tiek nodoti licencētai maksājumu iestādei Maksekeskus AS. (The personal data required to execute payments is transferred to the licensed payment institution Maksekeskus AS.)

NB! If you use an internet-bank payment method, confirm the order and click the "Return to merchant" button.

The Seller never sees or stores your card details or internet-bank credentials — these are processed only by the licensed payment institution.

A confirmation of each purchase and your payment history are available in your account.

6. Provision of the service

The service is digital — there is no physical delivery of goods.

Method of provision. Purchased credits and subscription access are granted to your account on the platform m2cena.lv. A report becomes available in your account when you use a credit to unlock a specific listing.

Moment of provision. Credits and subscription access are granted immediately after the payment confirmation is received from the payment institution — normally within a few minutes.

Maximum time of provision. No later than 24 hours from the payment confirmation. Producing an unlocked report normally takes a few minutes.

Duration of access. An unlocked report remains available in your account with no time limit, for as long as your account exists. Access is not switched off after a set period. Purchased credits do not expire — they can be used at any time (for subscription credits see section 8).

Technical delay or failure. If, due to a technical failure, the service is not provided within 24 hours, write to info@m2cena.lv. We will either provide the service or refund the amount paid — at your choice. If a report cannot be produced due to a technical failure, the credit used is restored.

Availability and changes. The Seller reserves the right to change or discontinue individual platform features. Buyers are informed in advance, via the platform or by e-mail, of material changes affecting an already paid service.

7. Right of withdrawal

This is the most important section about getting your money back. Please read it before buying.

General rule. A consumer has the right to withdraw from a distance contract within 14 days without giving a reason (Regulation No. 255, point 19). For a service contract the period runs from the day the contract was concluded.

The right of withdrawal does not apply if the Buyer is a legal person.

For a digital service the law provides exceptions. Below we state precisely when the right of withdrawal survives and when it is lost, and on what grounds.

7.1. An unlocked report — the right of withdrawal is lost

When you use a credit and unlock the full analysis of a specific listing, you immediately receive digital content that is not supplied on a durable medium. Before that, you have given express consent to immediate performance and acknowledged that you thereby lose the right of withdrawal in respect of that report.

Therefore the right of withdrawal does not apply to a report that has already been unlocked — Regulation No. 255, point 22.13 (supply of digital content not delivered on a durable medium, begun with the consumer's prior express consent) and point 22.1 (a service that has been fully performed).

The reasoning is simple: a report cannot be "given back" — you have already seen it.

7.2. Unused credits — the right of withdrawal survives

Buying a credit pack is not in itself a supply of digital content. A credit is a right to unlock one analysis in the future. As long as a credit has not been used, provision of the service in respect of it has neither begun nor been completed, so the exceptions in points 22.1 and 22.13 of Regulation No. 255 do not apply to it.

Therefore, within 14 days of buying a credit pack, you may withdraw from the contract in respect of the unused credits. We refund an amount proportionate to the unused part (Regulation No. 255, point 23).

Example: you bought a pack of three credits, used one, and withdraw within 14 days — we retain the payment for the one credit used and refund the value of the two unused credits.

7.3. Subscription — the right of withdrawal survives

A subscription is a continuing service — it is not completed at the moment of payment, so the exception in point 22.1 of Regulation No. 255 (a fully performed service) does not apply to it.

A consumer may exercise the 14-day right of withdrawal from the day the subscription was concluded. Because provision of the service begins immediately at your express request, in the event of withdrawal you pay an amount proportionate to the part of the contract performed (Regulation No. 255, point 23).

The performed part is determined as the greater of two figures:

the share corresponding to the days of the subscription period that have elapsed;
the value of the reports already unlocked with subscription credits during that period, calculated at the price of a single analysis as stated on the pricing page.

The amount retained never exceeds the amount paid. We refund the remainder. These two figures are not added together — only the greater of them is taken.

This calculation is necessary because subscription credits can be spent immediately: if we counted days only, it would be possible to obtain a whole month of reports and recover almost the entire payment.

The 14-day right of withdrawal applies to the first subscription period. For automatic renewal and cancellation, see section 8.

7.4. How to exercise the right of withdrawal

Send a completed withdrawal form, or any other unequivocal statement of withdrawal, to info@m2cena.lv within 14 days (see section 10).

We make the refund without delay and no later than 14 days from receipt of the withdrawal, using the same means of payment you used for the purchase, unless we have agreed otherwise. The refund costs you nothing.

7.5. Technical failures

Regardless of the right of withdrawal: if the service was not provided due to a technical failure, we restore the credit or refund the amount paid. This section does not limit your rights under section 9.

8. Subscription and automatic renewal

The subscription period is one month from the moment of activation. At the start of each period your account is granted the number of credits of the relevant plan, and the plan's features are unlocked.

Automatic renewal. The subscription renews automatically at the end of each period, and the fee is charged automatically using the payment mandate stored at the payment institution, until you cancel the subscription. You give this mandate when you make the first subscription payment.

Order in which credits are used. Subscription credits are used first, and credits from separately purchased packs after that. This protects purchased packs from being spent unintentionally.

Carrying credits over to the next period. Unused subscription credits are carried over to the next period up to the carry-over limit of the relevant plan, as stated in the plan description. Any excess is removed at renewal. On some plans the carry-over is unlimited — this is stated in the plan description.

Cancellation. You may cancel the subscription at any time in your account section, without explanation and without any penalty. Cancelling means that the subscription is not renewed for the next period.

What happens after cancellation:

the subscription stays active until the end of the period already paid for — you keep your access and can use your credits;
at the end of the period the subscription ends, and unused subscription credits are removed (use them or lose them);
credits from separately purchased packs are not affected — they remain in your account;
reports already unlocked remain available in your account;
notification features are reduced to the free level; filters exceeding the limit are deactivated (not deleted), and we inform you of this by e-mail.

No refund is made for a period already paid for and started, except for the right of withdrawal described in section 7.3 and the cases described in section 9.

Failed payment. If an automatic payment fails, the subscription is marked as having an overdue payment and we retry the payment within three days. If the payment does not succeed within that time, the subscription is not renewed and it ends.

Price changes. We inform you in advance by e-mail of any change to the subscription price. A new price takes effect only from the next period, and you have the right to cancel the subscription before then.

9. Non-conformity of the service and complaints

The Seller is liable for non-conformity of the service with the terms of the contract. If the service does not conform to the contract, the Buyer has the right to demand that the non-conformity be remedied or, if that is not possible, a refund of the amount paid.

Inform us of any non-conformity without delay, within two months of discovering it, by submitting a complaint.

A complaint can be submitted by writing to info@m2cena.lv or by calling: +371 28632825, +371 29151476. Please state your name, contact details, the date of purchase and a description of the problem.

Pārdevējs uz patērētāja sūdzību sniedz rakstisku atbildi 15 dienu laikā. (The Seller provides a written reply to a consumer's complaint within 15 days.)

Please note that differences between analyses generated at different points in time, and the estimate-based nature of a report (points 3.1 and 3.2), do not constitute non-conformity of the service.

10. Withdrawal form

To exercise the right of withdrawal, fill in the withdrawal form and send it to info@m2cena.lv.

The model form is set out in the annex to Cabinet of Ministers Regulation No. 255 "Noteikumi par distances līgumu". We will also send you the form on request — write to info@m2cena.lv.

Using the form is not mandatory: any unequivocal statement from which your decision to withdraw from the contract is apparent is sufficient. So that we can identify you, please state the date of purchase, the order number, or the e-mail address used for the purchase.

11. Personal data

We process only the personal data necessary to perform the contract and provide the service.

Full information about what data we collect, why, on what legal basis, how long we keep it and how you can exercise your rights, including withdrawing consent, is set out in our privacy policy.

12. Intellectual property and permitted use

All platform code, brand elements, design, content and the reports produced are the intellectual property of the Seller, protected by copyright.

When you buy a report, you receive a non-exclusive, non-transferable licence to use it for personal, non-commercial purposes — to make your own purchase decision. You may save and print the report for your own needs, and show it to your advisers or family in connection with your decision.

Without the Seller's written permission it is prohibited to:

sell, redistribute or publish a report or parts of it;
use reports for commercial purposes, including client service or brokerage services;
copy or reproduce the platform or its content in competing projects;
carry out automated bulk data extraction (web scraping) or access the platform by automated means;
circumvent system security or paid-access restrictions, or interfere with the stable operation of the infrastructure;
transfer your account access to other persons.

Credits are tied to your account and are not transferable to other persons.

The Seller is entitled to suspend or terminate a Buyer's access if material breaches of these terms or fraudulent activity are established. If access is terminated due to a breach, amounts paid are not refunded, to the extent permitted by law.

13. Dispute resolution

On matters not covered by these terms, the Buyer and the Seller undertake to comply with the laws in force in the Republic of Latvia.

The parties resolve all disputes by mutual negotiation or correspondence. Please write to us first at info@m2cena.lv — most questions can be resolved straight away.

If a dispute cannot be resolved by negotiation or correspondence:

a consumer may turn to the Consumer Rights Protection Centre (PTAC) — www.ptac.gov.lv — or to a court of the Republic of Latvia;
a consumer also has the right to turn to out-of-court dispute resolution bodies, including consumer dispute resolution bodies in European Union member states. In cross-border disputes, assistance is provided by the European Consumer Centres Network (ECC-Net), which in Latvia operates under PTAC;
in other cases the dispute is resolved by a court of the Republic of Latvia, in accordance with the laws of the Republic of Latvia.

14. Changes to the terms

The Seller reserves the right to update these terms from time to time, for example when the service or the applicable law changes.

The current version, with its effective date, is always published on this page. Each purchase is governed by the version that was in force and that you agreed to at the moment of purchase — later changes do not affect a contract you have already concluded.

We give advance notice of material changes affecting active subscriptions, by e-mail or by a notice on the platform. If you do not agree with the changes, you may cancel the subscription before they take effect.

In case of any conflict, the Latvian version of these terms shall prevail.